Lync 2010 Phone Devices Get Music On Hold

Microsoft have released a new update for all the Lync Phone Edition devices including the polycom CX range, Aastra 67xx range, HP 41xx range.

This update is a significant one as it introduces the long awaited music on hold feature to the Lync Phones.

Be sure to update your phones with the December update here.

Then to upload the  updates into Lync do the following.

–    To install the Lync updates download the required download using the link above then copy the download onto one of your front-end servers in location c:/temp. The download will be called UCUpdate.exe (do not rename the downloaded file)


–    Now run the .exe from within that location and this will add .cab files to the same location


–    The next step which you need to do is execute a management shell command from within the Lync Frontend. What this will do is add the .cab files into Lync for selection to be able to update the lync phone devices.

Run the following command <changing the red context>

Import-CsDeviceUpdate -Identity service:WebServer:lync2010.northernlync.local -FileName C:\temp\

–    Once the command has completed, you can now go into the Lync Control Panel and navigate to the Voice options and Device tab where you will see in the page the new device versions available.

At this stage you can either commit the change to all you lync phone devices or you can use the test device tab and select just a handful of device using their MAC address to update. Once you are happy with the update then publish the change to all your Lync Phone devices. (NOTE: I would recommend doing the update after working hours to ensure your users don’t experience outage on the device or via their desktop while the update is carried out).


Iain Smith


2 thoughts on “Lync 2010 Phone Devices Get Music On Hold

  1. Pingback: Lync 2010 Phone Devices Get Music On Hold | Northern Lync « JC’s Blog-O-Gibberish

  2. Pingback: Northern Lync: Lync 2010 Phone Devices Get Music On Hold « Lync News

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