Lync 2013 – Lync 2013 Key shortcuts

Good Afternoon All

It seems with every update or Patch Microsoft incorporates more Lync client shortcuts. With this in mind the below are the ones at the time of writing are available across the lync client application.

I will continue to update the list as and when a shortcut becomes available.

Below is the present list from the Microsoft page
Find shortcuts for


General (any window)

Use the following keyboard shortcuts no matter which window has the focus.

Windows logo key+A Accept an incoming invite notification.
Windows logo key+Esc Decline an invite notification.
Windows logo key+Y Open the main window and put focus in the search box.
Windows logo key+F4 Self-mute/unmute audio.
Windows logo key+F5 Turn my Camera On/Turn my Camera Off when video is already established in the call.
Ctrl+Shift+Spacebar Put focus on the application sharing toolbar.
Ctrl+Alt+Spacebar Take back control when sharing your screen.
Ctrl+Shift+S Stop sharing your screen.

Lync main window

Ctrl+1 Move to the Contacts list tab.
Ctrl+2 Move to the persistent chat tab.
Ctrl+3 Move to the Conversation list tab.
Ctrl+4 Move to the Phone tab.
Ctrl+1 or Ctrl+Shift+1 As a delegate, transfer a call to someone else’s work number. (Not available in Lync Basic or with all Office 365 subscriptions.)
Alt+Spacebar Open the System menu. Alt opens the menu bar.
Alt+F Open the File menu.
Alt+M Start Meet Now.
Alt+T Open the Tools menu.
Alt+H Open the Help menu.

Contacts list

Delete Delete the selected custom group or contact.
Alt+Up Arrow Move the selected group up.
Alt+Down Arrow Move the selected group down.
Alt+Enter On the shortcuts menu─open the selected contact or group contacts card.
Spacebar Collapse or expand the selected group.
Shift+Delete Remove the selected contact from the Contacts list (non-distribution-group members only).

Contact card

Esc Close the contact card.
Ctrl+Tab Move through the tabs at the bottom of the contact card.
Ctrl+Shift+Tab Move through the tabs at the bottom of the contact card in reverse order.

Conversation window

F1 Open the Help home page (on the Help menu).
Esc Exit full-screen view if present. Otherwise, the Conversation window closes only if there is no audio, video, or sharing occurring.
Alt+C Accept any of the invite notifications. These include audio, video, call, and sharing requests.
Alt+F4 Close the Conversation window.
Alt+l Ignore any invite notifications. These include audio, video, call, and sharing requests.
Alt+R Rejoin audio in a meeting.
Alt+S Open the Save As dialog box for a file that was sent in the Conversation window.
Alt+V Invite a contact to an existing conversation.
Ctrl+S Save the contents of IM history. Works for person-to-person conversations when you use Outlook.
Ctrl+W Show or hide the instant message area.
Ctrl+F Send a file, or in the context of a conference, add a meeting attachment.
Ctrl+N Take your own notes by using Microsoft OneNote note-taking program. Starts OneNote. (Not available in Lync Basic.)
Ctrl+R Show or hide the participant list.
Ctrl+Shift+Enter Add video/end video.
Ctrl+Shift+H Hold or resume an ongoing audio conversation.
Ctrl+Shift+I Mark a conversation as having high importance. Works for person-to-person conversations, but isn’t available for meetings.
Ctrl+Shift+Y Show or hide the sharing stage.
Ctrl+Shift+P Switch to compact view.
Ctrl+Shift+K Switch to content-only view.
Ctrl+Enter Add audio/end audio.
Up Arrow When on a mode button, opens the corresponding callout.
Spacebar When focus is on a mode button, a default action is taken. So for audio, mute or unmute occurs, whereas for video, it starts or stops the camera.
Esc Dismiss or hide an open callout or bubble that has keyboard focus.

Call controls (Conversation window)

Alt+Q End a call.
Ctrl+Shift+T Transfer: Open the contact picker during a peer-to-peer call. (Not available in Lync Basic or with all Office 365 subscriptions.)
Ctrl+Shift+H Put a call on hold.
Ctrl+Shift+D Display the dial pad.

Video (Conversation window)

F5 View video in full screen. If the stage area is visible in the Conversation window, F5 won’t take full-screen video.
Esc Exit full-screen video.
Ctrl+Shift+O Pop out Gallery; Pop in Gallery.
Ctrl+Shift+L Lock your video for everyone in the meeting.

IM (Conversation window)

F1 Open Help.
F12 Save the IM conversation.
Shift+Enter Add carriage returns.
Shift+Insert or Ctrl+V Paste.
Ctrl+A Select all content.
Ctrl+B Make the selected text bold.
Ctrl+C Copy the selected text.
Ctrl+X Cut the selected text.
Ctrl+l Italicize the selected text.
Ctrl+U Underline the selected text.
Ctrl+Y Redo the last action.
Ctrl+Z Undo the last action.
Ctrl+Shift+F Change the color of the font. (Only changes color for what you type, not for what the other person types.)
Alt+P Open a file that’s been received.
Alt+D Decline a file that’s been sent.
Ctrl+Shift+M To get focus to your IM input area.

Conversation or meeting stage

F5 View the Conversation window meeting stage in full screen.
Esc Exit full screen if present.
Alt+T Stop sharing.
Ctrl+Shift+E Manage presentable content.
Ctrl+Shift+Y Show or hide the sharing stage.
Ctrl+Shift+A Force pending L1 alert into view in full screen.
Ctrl+Shift+J Switch to speaker view.
Ctrl+Shift+l Switch to gallery view.

Ctrl+Shift+Right Arrow or Ctrl+Shift+Left Arrow
Tab out of the sharing region in a forward direction, and/or tab out of the sharing region in a backward direction.

Conversation environment

Delete Delete selected items.
Home Move top of list.
End Move to bottom of list.
Page Up Move one page up.
Page Down Move one page down.
Up Arrow Move up to the previous contact for conversation.
Down Arrow Move down to the next contact for conversation.

PPT sharing: Legacy PPT viewer

Tab When the content space is in focus, tab through the controls for PPT sharing (Prev arrow, Next arrow, Thumbnails, and Notes).
Right Arrow When focus is on content area, move to the next click, or slide, if no click for animation is on the current slide.
Left or Right Arrow When the thumbnail area is in focus, move focus to the previous or next thumbnail without changing the active slide.
Left Arrow When focus is on content area, move to the previous click, or slide if no click for animation is on the current slide.
Home When thumbnail area is in focus, set the focus on the first slide thumbnail without changing the active slide.
Enter Select the control in focus or thumbnails if thumbnail strip has focus and select (change in active slide).
End When the thumbnail area is in focus, set the focus on the last slide thumbnail without changing the active slide.

Tabbed conversations

Alt+Spacebar Open tab window’s system menu.
Ctrl+Shift+T Set focus on tab item in tabbed conversation view.
Ctrl+Tab Switch to the next tab (continuously loop through all tabs).
Ctrl+1,2…9 Switch to a specific tab number and put keyboard focus in that conversation. Ctrl+1.
Ctrl+O Undock/dock the selected conversation from/to the tab window.
Esc Close a tab.

Persistent chat

The persistent chat window uses the same shortcuts as the conversation window and IM. (Not available for Office 365 subscriptions.)


Iain Smith

Lync 2013 – September 2013 Client Updates

Over the weekend Microsoft re-released the Lync 2013 client update to the world. If you remember this is the patched which was pulled from the shelves last week due to a bug in the software update.

As part of the patch, it comprises of three updates which needs to be run in a particular order.

To install this Lync 2013 update, make sure that the following updates are installed.

Updates for Office first

MSO (KB2727096)
MSORES (KB2817624)
IDCRL (KB2817626)

and then the actual lync client update

These patches come in both the 32bit and 64bit formats based on your Office client deployment.

You can find details of the downloads here Also you will find the KB articles which relate to the downloads.

NOTE: On installation within my lab I was finding the presence between Outlook and Lync not working as expected. At the time of writing im still evaluating if this is a actual issue. Reports are others are seeing this issue as well.


Iain Smith

Lync 2010/2013 – Dect Headset Review (Sennheiser DW Office, Logitech h820e, Jabra 9470pro)


The below is a unbiased view on three dect headsets that are all certified and compatible with lync 2013 and Lync 2010.

Using the same metrics/categories as i did with the bluetooth device review, i will score each headset on the following metrics, plus also giving a Pros and Cons synopsis including RRP pricing guide.

The three categories are (Sound, Functionality, Usability)


(Left to right, Sennheiser DW office, Logitech h820e, Jabra 9470pro)

Dect Headset No1

Sennheiser DW Office

  • Sound – There is one thing to say with all the Sennhieser devices I’ve used and reviewed ALL have the best sound quality across the UC field. Again like the Sennsheiser bluetooth Presence device the sound quality is crystal clear. I’ve been using a DW office now for many months, and as the other two dect headsets have been released i’ve used these other devices for weeks at a time but it must be said its never ever been in my mind to replace the DW office. Simply put, its head and shoulders above the Logitech dect headset for sound. I’ve used this dect device in my daily job accepting calls from SIP connections/PSTN and Mobile and the device has never missed a beat.
  • Functionality – As with all three headsets they all almost mirror each other with basic  functionality with some having nice little extras over the other. For me the Sennheiser has a couple of neat features. One – being that it does not need a power supply to feed it an electric current. Its happy to utilise the USB connection to the headset to power it. (its worth noting this is the only dect headset in the review which can do this). Two – the device can also twin and connect to a desk-phone for better together capabilities. Three – you can twin unto 4 headsets to one base station. (this works well for training purposes etc), Four – it can be connected to your mobile/cell phone as well as a Lync headset.
  • Personally a trick the Sennheiser doesn’t have which would in my opinion would have been the icing on the cake is the lack of ringer in the base unit. More and more companies are not buying new desktop machines with sound cards and speakers these days as they are doing this to cut down on the revenue costs on hardware.If the DW office had the ringer function this would be perfect. I would hate to think one of my clients dismissed this excellent device due to a lack of ringing from the base unit. (note: only the Jabra dect device has a ringer in the base unit, but sadly that lacks in other areas)
  • Usability – I can sit with the headset on for hours and even sometimes i forget im wearing it until I’m reminded :). there is comfort and quality all around this headset. On first opening of the box, you might find the boom arm is very close to your cheek, this is by design and within the box is what Sennheiser calls a cheek deflector which is a little piece of plastic which snaps onto the start of the boom arm and makes the arm move away from your face area. The ear peice is leather and very comfortable to wear.
    For the distance on how far the dect range is (Line of sight 134mtrs, within a office <none line of site> 46mtrs)
  • Unbiased Verdict – the quality is what you would expect from Sennheiser devices. excellent sound and build. I wish it had a ringer in the base until as this would be in my opinion be the perfect all round product. Price point of this dect headset is the most expensive and could be seen as to expensive by some.
  • RRP – £299
  • Link

The release date is available now

Dect Headset No2

Logitech h820e

  • Sound – When i first saw this headset at the UC Expo in London in March, i couldn’t wait to get one of these devices to test and ultimately use in my day to day job. Oh how disappointed i was with this device when i received it. The sound is just awful, the boom arm and mic is super sensitive to the point where you can’t stop the sensitivity. (this is the same with the USB wired version). You literally have to move the flexible boom arm to a right angle to stop the sound distortion. Even with turning the sound down to the minimum setting within Lync makes no difference.
  • Functionality – Barring the sound issue, functionally the headset has a unique feature of showing the incall presence at the backend of the boom arm, this in itself is a nice feature when the headset is in use, people can see your on a call. As with the Sennheiser device, this dect device also doesn’t have a ringer option within the base unit. When the headset isnt being used you dock the headset vertically back onto the base unit, and there has been a few times where i thought it was docked but due to it being placed into the dock misaligned, it never charged and wasnt good enough to use on my next call.
  • Usability – The headset is really comfy with nice leather big ear pads and leather headband. Logitech have really thought about the comfort of this headset and it is as good if not better than the Sennheiser and Jabra devices . For the distance on how far the dect range is (Line of sight 64mtrs, within a office <none line of site> 31mtrs)
  • Unbiased Verdict – I can imagine the Logitech guys sitting round a meeting room table and saying ‘we have X amount of budget how do we use it…’, i think they spent 85% on comfort, and the remaining on the actual base unit, headset and packaging. If there was one saving grace for the logitech device its the price, its unbelievably cheap for a dect headset. You wont find a cheaper dect headset on the market. Downside is the sound, its a massive issue with this headsets.. Sort the mic sensitivity Logitech!! fix this and you will have a great UC device at a very good price.
  • RRP – £139.
  • Link –

Jabra 9470 Pro

  • Sound – The sound from this headset is really good, nothing really to complain about. On using it i hear no white noise and distortion, and the difference between the Pro 9470 and the Sennheiser DW office is the DW’s sound is more digital and clear. That said if id bought the Pro 9470 i would be happy to use it day to day.
  • Functionality – In terms of design of both the base unit and headset are both nice. i like the base unit lcd touch display which enables you to flip connections from desktop to bluetooth/mobile phone. ALSO it has the ringer which i really like and one i see customers asking more and more for. As for the headset it fits nice with large leather ear pads, and it also feels light on your head.
  • Usability – I used the Pro 9470 device of choice before i received the DW office. If the sound was just a little bit clearer i would be hard pressed to choose between these devices. I cant emphasise enough about the ringer feature and how useful it is.
  • Unbiased Verdict – This is a really good bit of kit, and one i would recommend to a client. There is nothing i can fault.
  • Overall Verdict

This is a relativity simple verdict, and if you see this as gold, silver and bronze awards. In third place is the logitech h820e this is because of its poor sound offering. In a joint first place is the Jabra Pro 9470 and the Sennheiser DW office. Reason why i cant make a distinction between these devices is due to the following. For the Jabra Pro, i cant fault the device in anyway, i like the base ringer option, and the base lcd touch display. Plus the device is £100 cheaper than the sennheiser DW office. For the Sennheiser DW Office I can’t get away from the quality sound and hardware. Also with the ability to add additional headsets to the base units, its perfect for training purposes. Downside for me is the price, you have to have deep pockets to afford a few of these if you are a customer.

– If you are a person who wants the best sound quality then in my opinion the Sennheiser DW Office is the best

– If you are a person on a limited budget and aren’t bothered by having the boom arm at a right angle. The Logitech is a good match

– If you are a person who wants a comfort fit with good sound quality and a long range of connectivity then the Jabra Pro 9470 is the one

Thanks for reading.


Iain Smith