Sometimes in life you hear something said which beggars belief. Well today was that day.
I’m in the process of planning a customer upgrade of a onsite low call rate GSM gateway device which allows for call routing over SIM cards for calling. (i.e.: user rings a o2 mobile and instead of this call going out over PSTN it routes to the GSM gateway and utilises the o2 SIM installed and byproxy the SIM’s minutes for the call)
Historically the vendor of choice was http://www.premicell.com who are now owned by http://www.theonepoint.co.uk. so today i called them to discuss the upgrade of the devices only to be shunned once with a excuse the people i needed was on a call and would ring me back in 2 mins.
3 hours later i rang back again, this time to speak to ‘Nathan’ who i was told originally was the person i needed. The guy initially quizzed about why i was ringing?? i then proceeded to tell the guy on the phone i was wanting information on the latest devices and costs as i have a customer wanting to update/upgrade their premicell devices. This guy i could hear was the go between for Nathan, Once the verbal message was passed to Nathan (which i could hear, as Nathan must have been only 4 foot from the phone) the guy then came back to state. Quote ‘Nathan ‘thinks’ he’s to busy to speak with you today’. when i said really, the guy said ‘yeah’.
The one point company must be making millions £££ which allows them to be so rude and turn customers away.!!
Well done Nathan.. you’ve just won yourself a complaint via the one point Managing director and no future sales from me.
Customer service at its worst.!!