Lync 2013 – Move Response Groups from Lync 2010 to Lync 2013

In this blog post are the details whats needed to move you Lync 2010 response group over to Lync 2013. in truth there isn’t much to it really, just a couple of powershell commands.

to start with if you run the Get command to find information from your Lync topology about the response groups.

For Example

Get-CsRGSConfiguration then enter your pool <FQDN of your Lync 2010 Pool> this will bring details back about the Response Group application associated with Lync 2010.

Next Step is to backup the response group information just in case anything goes wrong. In order to back up your Response Groups, you need to make sure you have the Lync 2010 Resource Kit tools installed. After you have the tools installed, within your Lync Management shell, change the directory to where you installed the resource kit and then run:

Import-Module .\RgsImportExport.ps1

This will load the Powershell module so that you can interact with the Response Group service of Lync 2010. The next step is to run the export command in order to export the configuration.

Export-CsRgsConfiguration <service:poolFQDN> -Filename <path and file name for backup>

Example: Export-CsRgsConfiguration ApplicationServer:pool01.northernlync.local -Filename “C:\Lync_NLRgsConfig.zip”

Once this has exported we are now ready to migrate the response groups over from Lync 2010 to Lync 2013

In Lync powershell again we need to run the following commands

Move-CsRgsConfiguration -Source <Lync2010 Pool FQDN> -Destination <Lync2013 Pool FQDN>

eg: Move-CsRgsConfiguration -Source lyncse01.northernlync.local -Destination lync13pool.northernlync.local

Once this is complete, finally run a few commands in Lync Powershell to confirm the migration of the groups

Get-CsRgsAgentGroup  (ensure all the below is now pointing to the Lync 2013 environment 

Get-CsRgsQueue

Get-CsRgsWorkflow

thats it..

 

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