Microsoft Lync for Mac – Contact Searching, unable for auto find or users


For this review I’m going to concentrate on another oddity with Lync for Mac, this time its around the issue of when you try and search for a colleague within the Lync for mac client you don’t actually find anyone unless you put their absolute path into the search field. i.e.: why is this..??

In version 14.04 onward of the Lync for Mac client another bug was introduced this it is around the contact.db/idx files not updating. or if you’ve installed a fresh install of Lync for mac 14.04 or higher you won’t even get the contact.dc.idx files.

these are located library/caches then folder called

so what is the bug, ?

This issue is around the fact the Lync client policy is set for do the following on the address book download – filedownloadwebsearch (do a get-csclientpolicy in powershell)

The Lync for mac does try and attempts to do the file download but errors within itself and stops trying to do anything else, and it fails to even try to use the web search option.At the time of writing there isn’t any fix from Microsoft of this bug and the only ‘workaround’ is the following.

Create a new client policy for mac users called something like – MacUsers?. to create a client policy check any policies associated with your users and mirror the settings apart from the address book download as you need change this to be Websearchonly.


New-CsClientPolicy -Identity MacUsers -AddressbookAvailability WebSearchOnly -DisableCalendarPresence $True -DisablePhonePresence $True -DisplayPhoto "PhotosFromADOnly"

Once you’ve created your new policy grant these to your Mac users and your searching will start to work successfully.

2 thoughts on “Microsoft Lync for Mac – Contact Searching, unable for auto find or users

  1. Curious, why the other setting changes? are they for this issue or have you found it to be a best practice when dealing with Mac clients?

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