Lync 2010 & Lync 2013 – Jabra BIZ 2300 Headset Review

Hello All

jabra_biz2300_mono_angle_white_01_810

Over the past couple of months a lot of emerging headsets have arrived with varied differences between the technology, comfort and controls. My usual approach to reviews is to benchmark similar vendor headsets against each other, however for this blog post I’m going to review the Jabra BIZ 2300 headset on its own merits.

So in the usual fashion, we will look and review the following areas.

Audio Quality

So just to set the perspective on this headset, this is the smaller brother to the Jabra flagship headset the BIZ 2400 which I’ve reviewed previous and gave 4 ‘lync’ stars. That said the audio quality in my opinion in this 2300 headset is as good as the the 2400 and at almost 40% cheaper than the 2400. The sound is clear with good ‘speak’ clearness and clarity and if i didn’t know it was a middle of the range headset i would have put it more towards the high end of the market based on the audio quality.

Noise cancelling

For the noise cancelling i set up a series of tests with people talking around me in a busy open office location. Although the BIZ2300 does support noise cancelling the end caller ‘when asked’ said they could hear sounds behind/around me but couldn’t make out any voices or words of the people in the open office. Im not sure if this was a good or bad result if I’m honest, as i would rather the noise cancelling blocked out all background noise, HOWEVER it was a open office and with a lot of loud people within touching distance so i think i will take the positives out of this on this occasion.

Functionality and Comfort and its market?

The market for this headset is around agents of a contact centres and therefore for the people who wants the bells and whistles of ‘dongles, bluetooth, clip connectors, leather ear pads etc etc’ would be disappointed with this device as simply put its an headset but a very well made and good quality one i may add.

If i was to be picky, as stated this is a contact centre headset and Jabra state this fact in their online documentation about the device, yet the device doesn’t come with a cable break? (this is where an agent can unplug the headset part way down the cable to go away from their desk yet leaving the actual headset on there head), this omission surprises me as dealing with a lot of Lync contact centre deployments this is a key factor in choosing an headset.

Usability

The headset is of good build quality and you can see that Jabra have worked hard in getting the headset fit and comfort for long wearing purposes. The boom arm is nice and long plus its flexible so you have the ability to move it in/away from your face and mouth. The cable is quite long actually which is a nice touch as most contact centre users have their computer base unit under the desk so leaving more desk real estate. The cable on the 2300 allows for it to be plug in leaving ample cabling for the agent.

Unbiased Verdict

I really like this headset actually, I’ve been using its for the past couple of weeks and I’m impressed, as the headset hasn’t faltered at all while using it with Lync 2013 on a windows machine. I must point out though the Mac OSX which Jabra says is a supported OS recognises the headset but using Lync for Mac i found the headset problematic in terms of sometimes it works straight away and other times i had to unplug and replug back in the USB. If you are wanting this device for Mac users i would maybe speak with Jabra around the testing they have/havent done with this device before purchasing.

A couple of other things of interest, again around the contact centre angle the ear pad is foam which I find a slight problem as these form things can get very ‘crusty’ with heavy use. When i spoke with Jabra on this, they made a valid point of it allows for removing and machine washing which i thought was a good idea. And the last point is around no carry/safe bag to store the headset in?? surely one of the main factors of contact centres agents is the point at the end of their shift they unplug the headset and place it in their locker for the next shift. Without a bag the headset is prone to damage.

Even with the no cable break, form ear pad and lack of back i wouldn’t be put off suggesting this headset to one of my customers. Well done Jabra this is a good headset.!

Price Point  and Star Rating

As of today you can buy one on these headset is both form factors mono, duo for £85, £90 respectively.

Im going to give this headset based on a contact centre headset 3 out of 5 Lync Stars

LYNCLYNCLYNC

Link and availability

This headset is available now and for more information the link below will send you to the Jabra website.

http://www.jabra.com/products/wired_headsets/jabra_biz__2300__series/jabra_biz_2300_usb_uc_mono

http://www.jabra.com/products/wired_headsets/jabra_biz__2300__series/jabra_biz_2300_usb_uc_duo

Thanks

IainS

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Lync 2013 – Lync client update April 2014

Yesterday Microsoft issued a bumper of a update for the Lync 2013 client build April 2014.

This update will soon form part of the office update suite but for now its available via the MS download page here.

http://support.microsoft.com/kb/2880474/en-gb

The update is a good one with lots of code fixing within it.

2941631 Cannot drag a distribution group to change position in your contact list in Lync 2013 

2941639 Call forwarding to the Response Group fails in Lync 2013 

2941640 Desktop sharing session stops in Lync 2013 when all screen data is updated 

2941643 Caller cannot close the window of a transferred call in Lync 2013 

2941654 Update sorts and searches contacts by Furigana in Lync 2013 

2941658 CTRL+TAB does not work when you switch between conversation windows in Lync 2013 

2941682 Instant message appears using incorrect text format when the DisableRTFIM setting is enabled in Lync 2013 

2941659 Callee’s name and detailed information is missing from the conversation history of a Lync 2013 outgoing call 

2941636 Search fails in Lync 2013 when non-Latin characters are used in a different case from the AD DS attributes 

2941635 Can’t sign in to Lync 2013 when Office 365 account UPN differs from domain account UPN 

2954951 Slow screen update in application sharing or desktop sharing session in Lync 2013 

2955577 Lync 2013 takes a long time to sign in after reconnect to the network 

2955579 Lync 2013 displays un-encoded texts in a toast notification or an instant message sent to another messaging client 

2955580 Update adds a button to show details about limited functionalities when Lync 2013 connects to a backup pool 

For me there are a couple of interest. And these are 

Fixed calls failing when forwarding into a response group.

And the reconnect time taking a long time.

 

When you putting the update on ensure you have met all the prereqs detailed within the information of the download page.

Lync For Mac – Client update April 2014 version 14.0.8

Released today is the new Lync for Mac update. Only two items detailed as fixes where one of them is quite interesting.

2952676 

Delegate doesn’t receive notification when you set delegation by using Lync for Mac 2011 

2952671 

Update enables Lync for Mac 2011 to run in Mac OS X Mavericks 

** I thought it was always supported on Mavericks?

Get the link here http://support.microsoft.com/kb/2952672/en-us